Adult and Pediatric Complex Care

Personalised support for adults and children with complex health needs ensuring comfort, dignity, and safety.

Long-term Ventilation is a method of providing breathing support to a person without the need for intubation (inserting a tube into the windpipe). Non-invasive Ventilation (NIV) uses a mask or similar device fitted over the nose, mouth, or both to deliver pressurised air or oxygen to help the person breathe.

Common Types of NIV:

CPAP (Continuous Positive Airway Pressure)

  • Delivers constant pressure throughout the breathing cycle.
  • Often used in sleep apnoea or mild respiratory distress.

BiPAP (Bilevel Positive Airway Pressure)

  • Provides two pressure levels: higher during inhalation and lower during exhalation.
  • Used in more serious conditions like COPD exacerbations or acute respiratory failure.

Tracheostomy Care refers to the daily cleaning, maintenance, and monitoring of a tracheostomy — a surgical opening made in the neck that provides an airway directly into the windpipe (trachea). An emergency tracheostomy change is performed when a tracheostomy tube is blocked, kinked, in the wrong position, or completely out of the stoma, causing respiratory distress.

Suctioning Care is a procedure used to remove secretions and clear the airway. There are two main types: oral suctioning and deep suctioning. Oral suctioning is less invasive and focuses on clearing secretions from the mouth using a Yankauer tube. In contrast, deep suctioning targets the throat or nasal passages by inserting a thin, flexible catheter further into the airway to remove mucus that the patient cannot cough up or swallow.

Cough Assist (short for cough assistance or mechanical insufflation-exsufflation) is a medical device or technique that helps people clear mucus from their lungs and airways when they cannot cough effectively on their own.

Dementia & Alzheimer’s Care refers to the specialised support and services provided to people living with dementia, a group of conditions characterised by a decline in memory, thinking, and reasoning skills that interfere with daily life.

Stroke is a medical emergency that happens when blood flow to a part of the brain is interrupted or reduced, preventing brain tissue from getting oxygen and nutrients. Without prompt treatment, brain cells begin to die within minutes. This can lead to communication difficulties, physical impairments and cognitive and/or behavioural changes.

Stoma Care is the management of a stoma, which is a surgically created opening on the body’s surface to allow waste (like urine or stool) to be diverted out of the body. Stomas are often created in the abdomen after surgeries involving the digestive or urinary system.

Palliative Care is specialised medical care focused on providing relief from the symptoms, pain, and stress of a serious illness, regardless of the diagnosis or stage of the disease. The goal is to improve quality of life for both the patient and their family.

Personal Care refers to the everyday tasks and activities that individuals perform to take care of their own hygiene, appearance, and comfort. It’s about maintaining cleanliness, health, and dignity in daily life.

Medication Administration and Management refers to the process of safely giving medicines to patients and ensuring that medications are used correctly to achieve the best possible health outcomes.

Bladder and Bowel Care refers to the management of urinary and faecal elimination to maintain health, prevent complications, and preserve dignity — especially in individuals who have difficulty controlling or emptying their bladder or bowels due to medical conditions, injury, or disability. A catheter is a tube placed in the bladder to drain urine into a bag for people with urine retention. An indwelling catheter is inserted into the bladder through the urethra. A suprapubic catheter is inserted through a small incision in the lower abdomen.

Testimonials

Care You Can Believe In

Hear from the families and individuals who’ve experienced our care firsthand.

NHS England Delegat

Client

"I really have to say from a personal point of view I am really grateful that you have delivered this work. It is something I am very passionate about, and I am glad that you have made the vision a reality."

Mina

Client family

"We had good experience with carers since my husband has been home, they have provided additional support whilst he regains his independence after coming home from hospital. I would definitely recommend service to others seeking care support."

Davinder

Client

"I am happy with the carers and all their support when I was discharged from hospital. The carer has really supported and encouraged my independence and improved my mobility and confidence."

Robert

Client family

"I have been really pleased with the care provided to my mother. We had issues when my mother was discharged from hospital as we were not notified by the hospital. Shirhan had gone above and beyond to ensure my mother was safe and her needs were met despite all the changes, thankfully everything has been sorted. The carers are fantastic and have developed a great relationship with my mother. Our communication with carers and mother has been positive and we would recommend it to others who need it."

Helena

NHS Hospital Discharge Team

"The staff have worked diligently to meet my client's needs. This has been despite numerous challenges with accessing the necessary medical services that were not in place at discharge. I have observed that the carers are developing a good relationship with the client. They show her understanding and kindness when meeting all of her needs. The care manager Shirhan has communicated effectively with myself, other services/professionals and family to ensure her client's needs are met and the correct services are in place for ongoing support. This is impressive and a real contrast to my observations with some of my other client experiences with other care providers."

EH

Client

"The care staff are just lovely and provide me with reassurance when I need it"

Oonagh

Client family

"The team, in my opinion, went over and above on many occasions to ensure the care in place was of a high standard, and that we as a family were happy with the situation but above all, that my relative was happy, safe and well cared for."

Medhi

Client family

"The staff provide care to my family just as if they are providing care to their own family."

MC

Client

"I have never had such nice caring staff that treated me with kindness. All the staff are lovely, and I am so grateful for the care they provide to me"

NHS England Delegat

Client

"I really have to say from a personal point of view I am really grateful that you have delivered this work. It is something I am very passionate about, and I am glad that you have made the vision a reality."

Mina

Client family

"We had good experience with carers since my husband has been home, they have provided additional support whilst he regains his independence after coming home from hospital. I would definitely recommend service to others seeking care support."

Davinder

Client

"I am happy with the carers and all their support when I was discharged from hospital. The carer has really supported and encouraged my independence and improved my mobility and confidence."

Robert

Client family

"I have been really pleased with the care provided to my mother. We had issues when my mother was discharged from hospital as we were not notified by the hospital. Shirhan had gone above and beyond to ensure my mother was safe and her needs were met despite all the changes, thankfully everything has been sorted. The carers are fantastic and have developed a great relationship with my mother. Our communication with carers and mother has been positive and we would recommend it to others who need it."

Helena

NHS Hospital Discharge Team

"The staff have worked diligently to meet my client's needs. This has been despite numerous challenges with accessing the necessary medical services that were not in place at discharge. I have observed that the carers are developing a good relationship with the client. They show her understanding and kindness when meeting all of her needs. The care manager Shirhan has communicated effectively with myself, other services/professionals and family to ensure her client's needs are met and the correct services are in place for ongoing support. This is impressive and a real contrast to my observations with some of my other client experiences with other care providers."

EH

Client

"The care staff are just lovely and provide me with reassurance when I need it"

Oonagh

Client family

"The team, in my opinion, went over and above on many occasions to ensure the care in place was of a high standard, and that we as a family were happy with the situation but above all, that my relative was happy, safe and well cared for."

Medhi

Client family

"The staff provide care to my family just as if they are providing care to their own family."

MC

Client

"I have never had such nice caring staff that treated me with kindness. All the staff are lovely, and I am so grateful for the care they provide to me"

FAQ

Frequently Asked
Questions

Sanctus Care Group provides high-quality homecare and complex care services to help people live independently and safely in their own homes. Whether you need help with daily routines, specialist nursing support, or 24/7 live-in care, we design care packages around your needs.

We offer a wide range of services, including personal care, companionship, respite care, complex clinical support (e.g. PEG feeding, tracheostomy care), palliative care, and live-in care. We can provide as little as a few visits per week or 24/7 support.

Complex care refers to coordinated, ongoing health and social care provided to individuals with multiple, serious, or long-term health conditions, often alongside disabilities, mental health challenges, or social care needs.

Our fully managed service is led by an expert clinical team with extensive nursing experience. We work collaboratively with our clients and their families to create personalised care plans that reflect holistic needs. We also work closely with NHS services, therapists and other community bodies involved in a person’s care. This collaborative approach ensures well-informed, consistent care that adapts proactively to changing needs.

We start with a free, comprehensive care assessment where we get to know you, your health, and your goals. Following the assessment, it is entirely up to you whether you wish to move forward. If you do decide to proceed, we'll create a personalised care plan that we review regularly so it can adapt as your needs change.

Yes. Sanctus Care Group is fully regulated by the Care Quality Commission (CQC). We meet strict standards for safety, quality, and leadership, and you can view our latest CQC inspection rating online for reassurance. We also hold registration for Treatment of Disease, Disorder or Injury (TDDI).

Our care professionals are carefully selected, fully DBS-checked, and trained in areas such as medication management, moving & handling, safeguarding, infection control, and condition-specific support. We invest in ongoing training to keep our team's skills up to date.

We match you with regular carers who truly understand your needs and how you wish to live your life. If your usual carer is unavailable, we'll arrange cover with someone fully briefed on your care plan and preferences.

We work with you to set times that suit your daily routine. We understand flexibility is important; if your needs change, we can adapt the schedule.

We have a team of carers assigned to care for you. If your regular carer is delayed or cannot attend, we'll inform you and arrange alternative cover.

Our fully managed service is available 24/7, 365 days a year, ensuring that you or your loved one will receive care all year round.

Costs vary depending on the level of support required, the frequency of visits, and whether the care is funded privately, by the NHS, or through local authority contribution. We provide a clear breakdown of charges in our contract, so you know what is included.

Respect is at the heart of what we do. Our carers will always respect your home, your routines, and your confidentiality. All personal information is handled in line with GDPR and kept completely secure.

Our carer will always remain with you to ensure you get the care you need in an emergency. If you need to go to hospital, the carer will liaise with any other health professionals involved in your care to make sure everyone is informed of the situation.

Your feedback is important to us. If you have a concern, our team will respond quickly to put things right. We have a clear and supportive complaints process in place, so you can be assured your voice will always be heard.
Blogs

News & Insights

At Sanctus, we are committed to delivering care with expertise and compassion. From supporting families at home to raising awareness in communities and contributing to research, our services promote health, dignity, and wellbeing across the UK.

26.Sep.2025

5 Strategies to Combat Loneliness Among Seniors

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.

26.Sep.2025

5 Strategies to Combat Loneliness Among Seniors

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.

26.Sep.2025

5 Strategies to Combat Loneliness Among Seniors

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation.

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